Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly. In most cases, we offer free world-wide shipping for our customers.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Where are You Located?
Our products ship from warehouses around the world, but our store’s team is proudly located in Regina, Saskatchewan, Canada. Please keep this in mind if you have to communicate with us, as there may be a delayed response due to the difference in time zones.
What are Your Business Hours?
We are most available Monday to Thursday. However, we try to respond to emails and place orders every day of the week except Canadian statutory holidays. Most emails will be responded to and orders placed within 1-2 days of receiving them.
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